📋 Overview & Compliance Statement
In compliance with Meta Platform Terms (Section 4.a and 4.d), Facebook & Instagram Graph API Policies, the Google API Services User Data Policy, and the Digital Personal Data Protection (DPDP) Act, 2023, DigiEngage provides this official User Data Deletion instruction page.
DigiEngage does not sell your personal data. You have the absolute right to request the deletion of all data associated with your Facebook profile, Facebook Pages, Instagram Business account, and Google Business Profile.
How to Delete Your Data (3 Options)
Remove DigiEngage via Facebook App Settings
If you connected your Facebook Page or Instagram Business account to DigiEngage via Meta Login, you can immediately revoke permissions and trigger automatic data disconnection:
- Log in to your Facebook account and open your profile drop-down in the top right.
- Navigate to Settings & Privacy > Settings.
- In the left sidebar, click on Apps and Websites (or visit https://www.facebook.com/settings?tab=applications).
- Find DigiEngage (or DigiEngage Meta Hub) in your active apps list.
- Click the Remove button.
- (Optional) Check the box to "Delete posts, videos or events DigiEngage posted on your timeline".
- Click Remove to confirm.
⚡ What happens immediately:
Meta sends a real-time data deletion callback to DigiEngage servers. All access tokens and active session linkages for your Facebook Pages and Instagram accounts are immediately invalidated and purged from memory.
Disconnect & Reset from Your Dashboard
You can remove connected channels directly inside your DigiEngage workspace:
- Visit your dashboard at meta.digiengage.in or gmb.digiengage.in.
- Go to the Connected Accounts or Settings tab.
- Click Disconnect Account next to your Facebook Page, Instagram handle, or Google Profile.
- Click Sign Out & Clear Local Session. This immediately purges all tokens and queued posts from your browser storage and live server cache.
Email Us for Full Account & Server Deletion
If you want all historical logs, merchant profile data, analytics, and contact information permanently wiped from our PostgreSQL production servers:
Send an email to our compliance desk:
To: digiengage.in@gmail.com, support@digiengage.in
Subject: Meta / DigiEngage User Data Deletion Request
Body Details:
- Your Registered Name / Business Name
- Account Email Address
- Facebook Page Name / URL or Instagram Handle (if applicable)
- Explicit statement: "Please permanently delete all data associated with my account."
Our Data Protection Officer will process your request within 48 to 72 business hours and email you a Deletion Confirmation Code once complete.
Scope of Data Subject to Deletion
When a data deletion request is fulfilled, DigiEngage permanently purges the following records:
Meta / Social Credentials
Facebook User IDs, Page Access Tokens, Page IDs, Instagram Business IDs, and cached profile avatars.
Google OAuth Information
Google OAuth tokens, Google Location IDs, and linked Google Business Profile review caches.
Scheduled Posts & Drafts
All queued social media posts, AI-generated captions, uploaded photos, and publishing logs.
Account Credentials
Email, phone number, hashed password, and merchant profile information (excluding records required by Indian GST and tax laws).
Need assistance or want to check deletion status?
Our designated Data Privacy Officer is available to assist you with any questions regarding your personal data or compliance inquiries.