Terms and Conditions of Service

1. Agreement to Terms

These Terms and Conditions of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("Merchant", "you", "user") and DigiEngage.in ("DigiEngage", "we", "us", or "our"), concerning your access to and use of our website (https://digiengage.in), our subdomains including https://gmb.digiengage.in, and any software modules, mobile interfaces, or media forms related thereto (the "Services").

By registering for an account, subscribing to any DigiEngage plan, or using our Smart QR standees and dashboards, you acknowledge that you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the Services and must discontinue use immediately.

2. Account Registration & Security

To access certain features of the Services, you must register an account by providing accurate, current, and complete business information. You agree to:

• Maintain the security and confidentiality of your login credentials (email and password).
• Promptly update your registration information if your contact details or business location change.
• Accept full responsibility for all activities that occur under your account.
• Notify DigiEngage immediately at support@digiengage.in upon becoming aware of any unauthorized use of your account or security breach.

3. Description of Software & Services

DigiEngage provides business growth, customer retention, and automated operational software modules, including but not limited to:

• DigiEngage GMB Magic: Google Business Profile synchronization, category optimization, SEO profile description assistant, and review monitoring.
• Smart QR Reviews & AI Shield: Smart counter standees with intelligent rating gating (routing 4–5 star reviews to Google Maps and capturing 1–3 star private complaints in your merchant vault).
• DigiEngage Social Hub: Scheduling, calendar planning, and posting tools for Meta platforms (Facebook Pages and Instagram Business).
• Loyalty Stamp Cards & QR Menu: Smartphone digital punch cards and contactless restaurant table ordering via WhatsApp deep-links.
• School & Coaching ERP: Student dossier management, Fee Bahi Khata registers, automated WhatsApp alerts, and printable student ID cards.

4. Subscription Fees, Billing & Invoicing

Access to DigiEngage software suites is provided on an annual subscription basis, billed upfront according to your chosen plan tier:

• Currency: All fees are stated and charged in Indian Rupees (INR) unless expressly stated otherwise.
• Renewals: Subscriptions renew annually. Renewal reminders are emailed 15 days prior to expiration.
• Refund Policy: Because our digital tools, QR generation systems, and printable standees are provisioned immediately upon subscription, purchases are non-refundable once software credentials have been dispatched and activated. In the event of duplicate billing or verifiable platform failure, refunds will be evaluated on a case-by-case basis within 7 business days.

5. Acceptable Use Policy

You agree not to use the Services to:

• Generate, solicit, or submit fabricated, deceptive, or paid fake customer reviews on Google Maps, Meta, or any third-party platform.
• Harass, intimidate, defame, or retaliate against customers who submit negative reviews or private grievances through the Smart QR funnel.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of any DigiEngage software.
• Interfere with, disrupt, or place an unreasonable load on our server infrastructure, databases, or API rate limits.
• Upload or transmit viruses, Trojan horses, malware, or malicious scripts.
• Use automated scrapers, bots, or data mining tools on our websites or customer review funnels.

7. Intellectual Property Rights

The Services, including our software code, website designs, standee vector templates, algorithms, brand logos, and documentation, are the exclusive intellectual property of DigiEngage and are protected by Indian and international copyright, trademark, and trade secret laws.

During your active subscription, DigiEngage grants you a revocable, non-exclusive, non-transferable, limited license to access our dashboards, download printable review standees for your physical business premises, and utilize our AI review assistants solely for your internal business operations.

8. Disclaimers & Warranties

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIGIENGAGE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant or guarantee that our Services will result in a specific search ranking increase on Google Maps, a specific review volume increase, or that access will be entirely uninterrupted or error-free at all times.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DIGIENGAGE, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFIT, REVENUE, DATA, OR REPUTATION) ARISING OUT OF YOUR USE OF THE SERVICES.

IN ALL EVENTS, DIGIENGAGE’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO DIGIENGAGE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Term, Cancellation & Termination

These Terms remain in full force and effect while you maintain an active account or subscription with DigiEngage. We reserve the right to suspend or terminate your access to the Services immediately, without prior notice or liability, if we determine that you have breached these Terms, violated Google/Meta policies, engaged in fraudulent activities, or subjected our infrastructure to abuse.

11. Governing Law & Dispute Resolution

These Terms shall be governed by, construed, and enforced in accordance with the substantive laws of India, without regard to conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach thereof shall be subject to the exclusive jurisdiction of the competent courts located in Mohali / Chandigarh, India.